Returns & Refunds

Everything here is printed for you individually, so this policy is written for made-to-order goods rather than copied off a shelf-stock template.

If something is wrong with the item

This covers a misprint, a printing or embroidery defect, damage in transit, or simply the wrong item or size arriving in the box. Any of those, we make right.

• Email info@detroitoutfit.com within 30 days of delivery.
• Include your order number and a clear photo of the problem. The photo matters — it is what lets us get a replacement approved without sending you back and forth.
• We will send a replacement or refund you in full. In most cases you will not need to ship the item back.

If you changed your mind or ordered the wrong size

Because each piece is produced for you after you order it, there is no shelf to put it back on — a returned item cannot be resold. So we handle change-of-mind and wrong-size cases individually rather than pretending we run a returns warehouse.

Email info@detroitoutfit.com within 30 days of delivery, tell us what happened, and we will tell you straight what we can do. Check the size guide on the product page before you order and this mostly does not come up.

Unclaimed and undeliverable parcels

If a parcel comes back to us because the address was wrong or it went unclaimed, we will contact you. You can have it reshipped once the address is corrected; reshipping is charged at cost.

How refunds are paid

Approved refunds go back to the original payment method — the card, PayPal account or Amazon Pay account used at checkout. Not store credit, not a voucher. How long it then takes to appear on your statement is up to your bank or provider, not us.

Sale items and gift cards

Sale items are covered by exactly the same defect policy as everything else. We do not currently sell gift cards.

Questions

Email info@detroitoutfit.com with your order number. See also our shipping policy.